Permissions error for EEM groups

Products

• CA Service Catalog

Issue/Introduction

We have configured the EEM with multiple domains and when I associate a group to an offer in the permissions tab, the users of that group cannot see the offering, when I consult the catalog to which the groups to which the user belongs are empty, but when I query the same user in EEM, it shows all the groups it belongs to.

Environment

Release : 17.2

Component : CA Service Catalog

Resolution

This issue is caused by a defect DE48956

As a workaround, it is required to use the full name of the user, domain\userid and to associate the application groups to those users and offers