Clarity PPM - When using Group By, Count Displays Incorrectly
Article ID: 191085
Clarity PPM On PremiseClarity PPM SaaS
SUMMARY: In the New UX, go to the Project Grid View. Select the option to "Group By". The count at the bottom will only display the total of Groups, it doesn't include the number of Projects in the Groups when the Group is expanded. This problem has only been noted in 15.7.1 and newer.
STEPS TO REPRODUCE:
Log into the Clarity New UX. Go to the list of Projects and select the "Grid" View Select one of the columns that you want to sort into Groups (for example you can add "Status", or use one of the existing fields). Hover over the field name in the Grid, and the three lines icon will display. Click the icon, and select "Group By" The items will be grouped. Notice the count at the bottom, it will only display a number based on how many groups are displayed. If you expand a group to see the Projects, the number doesn't increase.