Tickets are being created in Service Now from Spectrum for a CI that is not present in Service Now
Article ID: 191041
In the process of doing Integration between Spectrum and Service Now, tickets are being created in Service Now from Spectrum for a CI that is not present in Service Now.
Release : 10.4
Component : Spectrum Integrations with Service Now
The error received by Service Now is not in an out of the box expected format.
The following is the response that NIM is expecting when there is an error at ServiceNow end:
SOAP-ENV:Server com.glide.processors.soap.SOAPProcessingException: Insert Aborted : Operation against file 'incident' was aborted by Business Rule 'CITest^fab334d51b341c10b0d811b6bc4bcb7d'. Business Rule Stack:CITest
Configure the Service Now integration to use out of the box formats.