Unable to download patch from support.broadcom.com

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Sometimes, it seems that it is not possible to download a patch from the download center of support.broadcom.com.

For example, customer was trying to download solution SO12424 (Service Desk 17.2 Rollup Patch 7) which is documented as being available for download via this link:

https://support.broadcom.com/download-center/solution-detail.html?aparNo=SO12424&os=LINUX

However, the 3 download options (Add to Cart, Cloud icon, FTP icon) did not respond.

Environment

Release : 17.2

Component : CA SERVICE MANAGEMENT

Cause

The hypothesis is that the issue is related to the web browser type or the existence of out-dated information in the cache or cookies of Google Chrome.

Resolution

Use Google Chrome web browser and either:

1. Delete the cache and all cookies



OR

2. Use Google Chrome in incognito mode.




Then retry downloading the patch.

Additional Information

Do not attempt to use Internet Explorer to download patches.

Google Chrome is recommended.

If problems persist, please check firewall settings.