This document outlines how to modify a Service Desk list form (e.g. list_in.htmpl) to display column headings, such as "Projected Violation", over 2 lines,and then export the list to a MS Excel file so that both lines of the headings are displayed in the exported file.
In order to display the column heading over 2 lines in the exported MS Excel file, we need to modify the list form per below.
e.g. "Projected Violation" attribute in list_in.htmpl.
Now test the export and verify that the header value is correctly exported.