url_response probe not running on Linux

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have installed the url_response probe on a server (not hub or Nimsoft infrastructure), but the probe will not start.

We get this error:

Controller: Max. restarts reached for probe 'url_response' (command = url_response) 

We have tried deactivate / activate a number of times and I have tried reinstalling the probe.

These probes are installed on the server:
baseline_engine
cdm
controller
hdb
logmon
ppm
prediction_engine
spooler
url_response

All other probes are running.

Please advise.

Environment

Release : 9.x

Component : UIM - Url_response probe

Resolution

Please add LD_LIBRARY_PATH variable as below to the controller probe and then restart nimbus service or restart robot.

Set the environment variables as following

Open IM Console -> Controller Probe -> 

LD_LIBRARY_PATH=.:$LD_LIBRARY_PATH:/opt/nimsoft/probes/application/url_response


Restart nimbus service