Error Authenticating User in Realm LDAP null

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Unable to Authenticate to LDAP. Seeing in EM/Webview Logs:

[DEBUG] [PO:main Mailman 6] [Manager.SessionBean] Called SessionBean.authenticateWorkstation(HALL1234,***)
[DEBUG] [PO:main Mailman 6] [Manager.SessionBean] Called SessionBean.authenticate(HALL1234,***)
[DEBUG] [PO:main Mailman 6] [Manager.UserManagementService] javaNamingReferral=follow 4/20/20 01:52:06.656 PM EDT [DEBUG] [PO:main Mailman 6] [Manager.UserManagementService] Error authenticating user HALL1234 in realm LDAP: null

Environment

Release : 10.7.0

Component : APM Agents

Cause

Invalid password or issue with authentication

Resolution

Customer determined the issue when using clear text passwords. The password or the encryption of the password was incorrect.

Set in realms.xml

Additional Information

A DEBUG Jar indicated the issue

he DEBUG logs captured the exception call stack similar to the one below:

[DEBUG] [PO:main Mailman 4] [Manager.UserManagementService] Error authenticating user HALL1234 in realm LDAP: null
[DEBUG] [PO:main Mailman 4] [Manager.UserManagementService]

org.jasypt.exceptions.EncryptionOperationNotPossibleException
   at org.jasypt.encryption.pbe.StandardPBEByteEncryptor.decrypt(StandardPBEByteEncryptor.java:974)
   at org.jasypt.encryption.pbe.StandardPBEStringEncryptor.decrypt(StandardPBEStringEncryptor.java:725)
   at com.wily.authentication.ldap.LdapRealm.getInitialDirContext(LdapRealm.java:511)
   at com.wily.authentication.ldap.LdapRealm.getSafeUser(LdapRealm.java:279)
   at com.wily.introscope.server.beans.usermgmt.ARealm.userExists(ARealm.java:199)
   at com.wily.introscope.server.beans.usermgmt.internal.UserManagementServiceBean.authenticate(UserManagementServiceBean.java:446)
   at com.wily.introscope.server.beans.session.SessionBean.authenticateWebConnections(SessionBean.java:1509)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:498)
   at com.wily.isengard.messageprimitives.MethodCallUtilities.callInterface(MethodCallUtilities.java:75)
   at com.wily.isengard.messageprimitives.MethodCallUtilities.callInterface(MethodCallUtilities.java:29)
   at com.wily.isengard.messageprimitives.service.MessageService.attemptMethodCall(MessageService.java:183)
   at com.wily.isengard.messageprimitives.service.MessageService.handleMethodCallMessage(MessageService.java:135)
   at com.wily.isengard.messageprimitives.service.MessageService.receiveMessage(MessageService.java:161)
   at com.wily.isengard.postoffice.Mailbox.handleMessage(Mailbox.java:252)
   at com.wily.isengard.postoffice.PostOffice.deliverInternal(PostOffice.java:532)
   at com.wily.isengard.postoffice.PostOffice.access$2(PostOffice.java:478)
   at com.wily.isengard.postoffice.PostOffice$DeliveryItem.run(PostOffice.java:886)
   at com.wily.EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:728)
   at java.lang.Thread.run(Thread.java:745)

It indicates an issue in decrypting the password. Please double check the password encryption and the encrypted string.