Randomly "processing your request...." message is shown, it hangs until page is refreshed.
When navigating the application, on any page, this message is shown and user needs to manually refresh screen to display information.
Expected Result: Display information.
Actual Result: "Processing your request...." message is shown and page hangs.
Once this problem occurs, you will see errors in the app-ca.log similar to this message below:
Caused by CLRT-72405
Release: All Supported Clarity Releases
At this time there is no plan in making any changes to this area of the product, please continue to use the easy workaround when issue occurs.
1. Manually refresh internet browser.
2. This error can indicate a session time out, there are a few things that can be checked to minimize this issue:
3. If the above doesn't help, one or more of the below may help:
For more details on our defect resolution policy, please review the Clarity PPM Customer-Reported Defect Resolution Policy.