Spectrum AlarmNotifier is running but appears to be hung

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Spectrum AlarmNotifier is running but appears to be hung. 

Environment

Release : 20.2.x

Component : SPCAPP - Spectrum Applications

Cause

Running a process list on Linux shows the following:

spectrum   14319   3881  0 Apr25 ?        00:00:28 /app/SPECTRUM/Notifier/AlarmNotifier

spectrum 102439  14319  0 May06 ?        00:00:00 sh -c /app/SPECTRUM/Notifier/ClearScript 05/06/2020 12:57:25 "GnSNMPDev" "Router1" "30131825" "MAJOR" "3b70031" "" "spectrum01" "0x500000" "0x5accb3" "0x3d0002" "xx.xx.xxx.xxx" "" "NEW" "FALSE" "TRUE" "FALSE" "" "0" "" "14319" "Y" "F5DV"

From the above output, we see the AlarmNotifier process is running. However, there is also a ClearScript process running that showed to be running for over 12 hours.

The ClearScript is hung causing the AlarmNotifier process to hang as well.

Resolution

Killing the process id of the hung ClearScript allowed the AlarmNotifier process to continue processing alarms.