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cdm in error state

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Article ID: 190733

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

CDM is unable to start on several robots - max restarts.
The probe works with CDM-6.34, but fails when trying to upgrade to more recent versions.

It's possible that this issue also affects other probes.

Environment

UIM 9.20
CDM 6.34 and greater
Windows 2008, 2012

Cause

Antivirus - in this specific case, Carbon Black

Resolution

After disabling antivirus on the system, the probe was able to be upgraded past 6.34.