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SAAS Workstation not able to connect to SAAS Enterprise Manager

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Article ID: 190730

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Customer have recently migrated our servers from AWS to GCP and not need to know the URL
for monitoring servers through workstation.
Message: Error attempting to connect to the Enterprise Manager "apmgw.dxi0na1.saas.broadcom.com.

Environment

Release : 20.3

APM SAAS Workstation

Resolution

Customer was using the "Agent" token from SAAS.  The Token should be a "Public API" type token.  

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