Unable to apply ClarityContent after upgrade, Error 500 Internal Server error

Products

• Clarity PPM On Premise

Issue/Introduction

After upgrade, we are trying to apply the ClarityContent and face the Error 500 Internal Server error

In the logs we can see the error:

ERROR 2020-04-17 08:22:24,984 [https-jsse-nio2-443-exec-45] service.ContentAddInItemInstallService (clarity:admin:30058447__CF388C63-4E34-47CC-9AE8-37EF5E6E31F8:cms.installContentAddInItems) Service Exception while installing content addin items
com.niku.xog.XOGException: Failed to retrieve xog file for: menus/Security_Diagnostics.xml
              at com.niku.xog.client.XOGAdminClient.processFileDescriptors(XOGAdminClient.java:786)
              at com.ca.clarity.cms.addin.service.ContentAddInItemInstallService.installContentItems(ContentAddInItemInstallService.java:220)
              at com.ca.clarity.cms.addin.service.ContentAddInItemInstallService.doProcess(ContentAddInItemInstallService.java:87)
              at com.niku.odf.service.ODFActionService.processRequest(ODFActionService.java:114) 

ERROR 2020-04-17 07:45:16,813 [https-jsse-nio2-443-exec-32] web.WebActionController (clarity:admin:30058444__8BB93F1C-03B3-4C4E-B5FC-E30E88AB1AE2:cms.installContentAddInItems) Malformed URL
java.net.MalformedURLException: no protocol: nu?action=union.internalServerError
 at java.base/java.net.URL.<init>(URL.java:644)
 at java.base/java.net.URL.<init>(URL.java:540)
 at java.base/java.net.URL.<init>(URL.java:487)

Cause

This could be due to customer's SSO/reverse proxy is intercepting the URL and truncating it

Resolution

• Correct the issue by resolving the environmental issue with proxy
• To resolve manually apply via XOG all the files related to the workloads portlet including Security_Diagnostics.xml