JRE Libraries Missing when installing XCOM for Linux on Red Hat

Products

• XCOM Data Transport
• XCOM Data Transport - Linux PC
• XCOM - SUPPORT

Issue/Introduction

Installing XCOM for Linux and getting these messages:

Launching installer...

JRE librarles are missing or not compatible....

Exiting.

Environment

• XCOM™ Data Transport® for Linux PC
• Red Hat

Resolution

There are security restrictions on the root user when connected with a terminal like putty. Root user works fine with full privileges when connected with VMWare terminal. Customer confirmed that there were some restrictions when connected to the system with a terminal like putty.

XCOM Installer started well when it started on the VMWare terminal. It fails on terminal like putty. This shows that the problem is due to the lack of permissions.