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Unable to get performance folder under monitored servers metrics for one of the webserver

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Article ID: 190709

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction


We are able to view the webserver metrics under monitored servers but not the performance folder. Getting the below warnings in logs:
[WARN] [WebServerMonitor] No MetricsURL attribute specified for ServerA. Assuming default.
[WARN] [WebServerMonitor] Unable to detect scoreboard metrics for the server ServerA. Please check whethe r the base type of this server and performance metrics url are correct or not.
[WARN] [WebServerMonitor] Unable to detect scoreboard metrics for the server ServerA. Please check whethe r the base type of this server and performance metrics url are correct or not.
[WARN] [WebServerMonitor] Unable to detect scoreboard metrics for the server ServerA. Please check whethe r the base type of this server and performance metrics url are correct or not.  

The same configurations was done for another webserver and it is working fine:

Environment

Release : 10.7

Resolution

The issue is not with APM in this case. The reason the data is not showing up for this particular webserver is the /server-status page that is used to get stats from IHS / Apache was locked down by a customized security plugin.