CA SAM data synchronization fails to import organizational information from Asset Portfolio Management

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When CA SAM processes the XML files generated by APM to import organizational information you may receive the following error.

The following errors occurred:
<protocol_email>: The value specified for field "protocol_email" is invalid () (ASP-I12)

Solution:

In order to solve this problem please navigate to APM GUI > Administration tab > System Configuration > Event Service (*enable 'Show AdvancedOptions')?

Insert a valid email address for 'CA SAM Events Notification Email' and save the configuration.

The new XML files should now be created with correct parameter for 'protocol_email' and should be processed successfully by CA SAM.

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: