CA SAM data synchronization fails to import organizational information from Asset Portfolio Management

Article Id: 19070

Status: Published

Updated On: 14-02-2018 07:50

Legacy Id: TEC604971

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

When CA SAM processes the XML files generated by APM to import organizational information you may receive the following error.

The following errors occurred:
<protocol_email>: The value specified for field "protocol_email" is invalid () (ASP-I12)

Solution:

In order to solve this problem please navigate to APM GUI > Administration tab > System Configuration > Event Service (*enable 'Show AdvancedOptions')?

Insert a valid email address for 'CA SAM Events Notification Email' and save the configuration.

The new XML files should now be created with correct parameter for 'protocol_email' and should be processed successfully by CA SAM.

Environment:

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: