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CA SAM data synchronization fails to import organizational information from Asset Portfolio Management
Article ID: 19070
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
When CA SAM processes the XML files generated by APM to import organizational information you may receive the following error.
The following errors occurred:
<protocol_email>: The value specified for field "protocol_email" is invalid () (ASP-I12)
Solution:
In order to solve this problem please navigate to APM GUI > Administration tab > System Configuration > Event Service (*enable 'Show AdvancedOptions')?
Insert a valid email address for 'CA SAM Events Notification Email' and save the configuration.
The new XML files should now be created with correct parameter for 'protocol_email' and should be processed successfully by CA SAM.
Environment
Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:
Component:
Feedback
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