Same PX (Policy Xpress) policy may be triggerred multiple times due to duplicate jar files

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Identity Manager triggers multiple executions of same PX (Policy Xpress) policy.

I have a task that supposes to trigger a PX policy once. The PX policy contains DB calls or sending email action. However, I can observe multiple executions of the same PX policy and users are getting multiple same emails.

Environment

Release : 14.x

Component : IdentityMinder(Identity Manager)

Cause

This issue may be caused by existing backup or duplicate jar files in below Identity Manager deployment's library directories
  \iam_im.ear\library
  \iam_im.ear\user_console.war\WEB-INF\lib

The common mistake is renaming the jar files' filename with intention to backup before applying patches (new jar files). So, for example, the following backup/duplicate jar files are left residing under above directories
   identitymanager.jar_5_12
   identitymanager.jar_5_4
   user_console.jar_5_12
   user_console.jar_5_4

Although the extension of the file is not exactly .jar, this may cause problem.

Resolution

You should move out those duplicate/backup jar files from the above deployment's library directories. If you need to backup them, store the backup jar files out of Identity Manager deployment directory and restart Identity Manager.