ibmvm_rest probe resource shows an empty Managed System Hosts container

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ibmvm_rest probe Resource Test button is successful and new resource is displayed in good status (Green check mark) but the Managed System Hosts container is empty


The following error is observed in the ibmvm_rest.log

Data Collector - HMC_IPADRESS, ibmvm_rest] PERF START /rest/api/uom/ManagedSystem  MANAGED_SYSTEM.xml
Data Collector - HMC_IPADRESS, ibmvm_rest] Failed to process URL Request. An exception occurred when executing the request:
Data Collector - HMC_IPADRESS, ibmvm_rest] java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
Data Collector - HMC_IPADRESS, ibmvm_rest] ibmvm_rest] PERF DONE Delta T to process /rest/api/uom/VirtualIOServer: 0, to file VIRTUAL_IO_SERVER.xml: 72067
Data Collector - HMC_IPADRESS, ibmvm_rest] ERROR: VioCommand failed with (2) communication error, failed to process URL Request. The response from the server was: HTTP/1.1 500 Internal Server Error
Data Collector - HMC_IPADRESS, ibmvm_rest] ibmvm_rest] (2) communication error, failed to process URL Request. The response from the server was: HTTP/1.1 500 Internal Server Error

Environment

Release : 9.2.0

Component : UIM - IBMVM

Resolution

1. Ensure that HMC does not have a timeout configure for the designated probe user id.

2. If the designated probe user id does not have a timeout configured, increase the http_timeout from default setting, 300, in the ibmvm_rest.cfg in the setup section.
Example, increase from 300 (5 minutes) to 600 (10 minutes)