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How to modify ITPAM ports and/or Database settings after installation

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Article ID: 190656

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Updated On:

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CA Process Automation Base

Issue/Introduction

After installation of ITPAM, it may be required to modify some aspect of the install - for instance, the database password that is used for ITPAM to connect to its backend database or changing the application server port from 8080 to perhaps 8081. 
This can also be used to change the installation to add a load balancer or even to change the backend EEM server.

Cause

Changes in the environment require modifications to the current ITPAM installation.

Resolution

This document will focus on changing the database password, but as described above can be used to modify a few other options safely without worrying about file corruption. 

If your instance of ITPAM has a hotfix or cumulative patch applied, please be aware that after these steps you will need to reapply any patches. 

Mount the ISO files for the correct version of ITPAM
Stop the ITPAM orchestrator service
From disk 1, start the install by running the Third Party install executable. In a Windows environment, right-click and Run as Administrator. 
Make sure you verify the installation directory. The installer dialog provides only the default location and does _not_ pick up your actual location if different. 
Proceed until you are prompted for the second disk and provide the location of the ISO. 

At this point, you will be prompted if you would like to Reinstall or Configure an existing installation unless you have any patches applied. If you have hotfixes or cumulative patches applied, you will only have the option to reinstall. This is why you need to have any patches you have applied ready to reapply after this activity.

Select Configure existing if you have the choice. 
The install dialogs will present the currently installed options that ITPAM is using. 

For this example, once getting to the database screens (there will be 3 of them) update the password appropriately and test the connection. If the connection fails you must resolve the issue with your DBA before moving forward.
If the test is successful, do the same on the next two database dialog screens - testing each one, and complete the installer. 


Once complete, start the orchestrator and make sure that you are able to log into ITPAM. 
If required, stop the orchestrator and apply any hotfixes or cumulative patches, restart the orchestrator and verify that you are able to log in.