CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
Issue/Introduction
I am unable to find the upgrade package downloads for Service Desk Manager 17.3 ... How can I download those install medias?
Environment
Release : 17.3
Component : SERVICE DESK MANAGER , Service Management
Resolution
please follow these steps to down 17.3 package 1. log in into https://support.broadcom.com/ 2. click on Enterprise Software, then Product downloads, and then Service Management 3. now you should see download "CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM" with release as 17.1...change the release to 17.3 from the drop down 4. click on + sign to add it to your Cart and click on CART top menu and finally click "all files" and you should see them all there