Unable to find upgrade download packages
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Unable to find upgrade download packages


Article ID: 190642


Updated On:


CA Service Desk Manager


I am unable to find the upgrade package downloads for Service Desk Manager 17.3/17.4 ... How can I download those install medias?


Release : 17.3 and up

Component : SERVICE DESK MANAGER , Service Management


please follow these steps to down 17.3/17.4 package
1. log in into https://support.broadcom.com/
2. click on Enterprise Software, then Product downloads, and then Service Management
3. now you should see download "CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM" . Click on the dropdown then 17.3/17.4 installation media can be seen.
4. click on the product version link and in the next page, individual product ISOs can be downloaded.