Unable to find upgrade download packages
Article ID: 190642
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
I am unable to find the upgrade package downloads for Service Desk Manager 17.3 ... How can I download those install medias?
Environment
Release : 17.3
Component : SERVICE DESK MANAGER , Service Management
Resolution
please follow these steps to down 17.3 package
1. log in into https://support.broadcom.com/
2. click on Enterprise Software, then Product downloads, and then Service Management
3. now you should see download "CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM" with release as 17.1...change the release to 17.3 from the drop down
4. click on + sign to add it to your Cart and click on CART top menu and finally click "all files" and you should see them all there
1. log in into https://support.broadcom.com/
2. click on Enterprise Software, then Product downloads, and then Service Management
3. now you should see download "CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM" with release as 17.1...change the release to 17.3 from the drop down
4. click on + sign to add it to your Cart and click on CART top menu and finally click "all files" and you should see them all there
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