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Unable to find upgrade download packages


Article ID: 190642


Updated On:


CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction


I am unable to find the upgrade package downloads for Service Desk Manager 17.3 ... How can I download those install medias?


Release : 17.3

Component : SERVICE DESK MANAGER , Service Management


please follow these steps to down 17.3 package
1. log in into
2. click on Enterprise Software, then Product downloads, and then Service Management
3. now you should see download "CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM" with release as 17.1...change the release to 17.3 from the drop down
4. click on + sign to add it to your Cart and click on CART top menu and finally click "all files" and you should see them all there