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Unable to find upgrade download packages

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Article ID: 190642

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

I am unable to find the upgrade package downloads for Service Desk Manager 17.3 ... How can I download those install medias?

Environment

Release : 17.3

Component : SERVICE DESK MANAGER , Service Management

Resolution

please follow these steps to down 17.3 package
1. log in into https://support.broadcom.com/
2. click on Enterprise Software, then Product downloads, and then Service Management
3. now you should see download "CA Service Management Service Desk Manager Package MSP MULTI-PLATFORM" with release as 17.1...change the release to 17.3 from the drop down
4. click on + sign to add it to your Cart and click on CART top menu and finally click "all files" and you should see them all there