There was an upgrade on the customer ends recently and now the user is being logged into CAPC with a new ID.
User was deleted and re-added with new name and they are unable to edit the groups that were created before the upgrade as the role has the right "Administer groups owned by you" only.
User deleted and re-added
No access to groups
Unable to edit groups after user is deleted and recreated
Update group ownership
Change group owner
Change group ownership
Release : 3.7
Component : IM Data Aggregator
***** Make sure you have a good backup of the CAPC mysql database.
1. First we need to determine the current ownerid of the group.
mysql>select ItemID,OwnerID,ItemName from t_group where ItemName='<GROUP_NAME>';
2.Then we need to find the id of the user.
mysql> select UserID,name from user_definitions where name='<CURRENT_USER_NAME>';
3. Now we can update the owner of the group with the users current userid.
mysql>update t_group set OwnerID=<USERID FROM STEP 2> where OwnerID=<OWNERID FROM STEP 1>