Creating a package using the Packager, fails with the error "The system state could not be saved. The operation is stopped"

Article Id: 19061
Status: Published
Updated On: 14-02-2018 07:50
Legacy Id: TEC606487
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA Server Automation
Issue/Introduction:

Issue:

Creating a package using the Packager fails with the error "The system state could not be saved. The operation is stopped". The error happens during the "Saving system state" phase

Cause:

  • Packager requires .NET framework 3.5 which is not installed by default on Windows 8 and above.

Environment:

  • Windows 8 and above.

Resolution:

  • Install the .NET framework 3.5 is installed and enabled
  • Delete the DSM\bin\Save folder before creating a new package.

Environment:

Release: UASIT.99000-12.8-Asset Intelligence
Component: