Creating a package using the Packager, fails with the error "The system state could not be saved. The operation is stopped"

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Article ID: 19061

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Issue:

Creating a package using the Packager fails with the error "The system state could not be saved. The operation is stopped". The error happens during the "Saving system state" phase

Cause:

  • Packager requires .NET framework 3.5 which is not installed by default on Windows 8 and above.

Environment:

  • Windows 8 and above.

Resolution:

  • Install the .NET framework 3.5 is installed and enabled
  • Delete the DSM\bin\Save folder before creating a new package.

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component: