Catalog_17.3_GA_Automic Integration not working

Products

• CA Service Catalog

Issue/Introduction

Product: CA SERVICE CATALOG 17.3

We have installed ca service catalog 17.3 and trying to configure Automic integration for fulfillment.
We are able to trigger the workflows but parameters are not being passed from catalog to Automic.
we have created prompt sets for variable and associated with workflow.
Issue is the variable values are not being passed to the workflow.

Environment

Release : 17.3

Component : CA SERVICE CATALOG

Cause

Reviewed the Behavior on Catalog Information
1. Login to Catalog - Administrator - Event-Rules-Actions
2. Configure the Automic Automation feature
3. Enable the AWS Provisioning and AWS Deprovisioning Rules-Actions
Note: Ensure the Type is set Automic Automation
4. Login to Automic Interface - Click on Process Assembly
5. Select the JOBP_AWS_PROVISIONING
6. Provide inputs with starting with & special character i.e. $UV4RB_AWS_FORM_DETAILS#=$form_data_sd_row$
7. Create a request for 'Deprovisioning AWS Instance' and submit
8. Automic - AWS - Monitoring - Executions - Select the latest instance related to the submitted request
9. The variable $UV4RB_AWS_FORM_DETAILS# is stored with a blank values

Resolution

This is a syntax issue for passing the variable starting values with '&' special character.

Provided inputs with starting with & special character i.e. "<&UV4RB_AWS_FORM_DETAILS#=$form_data_sd_row$>" will not be recognized by the Automic Engine


Update the above inputs value without the '&' special character i.e. "UV4RB_AWS_FORM_DETAILS#=$form_data_sd_row$" and that will resolve the issue.