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Test patch T6D9571 broke the form designer

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Article ID: 190596

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Product: CA SERVICE CATALOG 17.1

Desc: It seems that one of the test patches - T6D9571.CAZ broke the form designer.
When trying to delete a form-folder the catalog put out an error message .
Error: Status 500
However, when refreshing the web-page the folder is deleted.
We cannot also copy and paste data and not create forms in the newly created folder

Environment

Release : 17.1

Component : CA SERVICE CATALOG

Cause

Reviewed the Behavior on Form Designer
1. Deleting a Folder on the Form throws an Error. However, the Folder is automatically is deleted.
2. Deleting a Form itself is not an issue
3. Moving a Form Folder throws an Error
4. Moving just the From itself there is not an issue

Error: Status 500

Resolution

Please open a case with support with get a Test fix for this issue which was resolved in - T6D9577.CAZ

Additional Information

Note: The solution of this fix will be available in upcoming Roll-up i,e, RU10.
Once the patch is available for end customer you can freely download this from support web site and upgrade the environment with latest patch.

You can verify the release notes section of this version i.e. SM 17.1 for the latest available patch levels.

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/Release-Notes.html
Last Updated March 24, 2020