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Dollar Universe Reporter server is showing as stopped from Univiewer Console

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Article ID: 190594

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Dollar Universe Reporter server is showing as stopped from Univiewer Console. When the Reporter server is restarted, it works for a while and again goes down in the Univiewer Console. It shows not connected in the console but the Reporter server process on the host is still running.

Environment

Release : 6.7 or lower

Component : DOLLAR UNIVERSE REPORTER SERVER

Cause

N/A

Resolution

Please check the following:

-Make sure that the java installed is supported on Dollar Universe Reporter v6.7. Please note that the OpenJDK  is only supported starting Reporter v6.10.

-Check if there's a lot of TCP/IP connections in WAIT status on the port used by the Reporter server .  It is possible that it is running out of TCPs. You can use the command below.

On UNIX/Linux:
netstat -na|grep <port number>

On Windows:

netstat -na|findstr <port number>