CA Harvest Software Change ManagerCA Harvest Software Change Manager - OpenMake Meister
Issue/Introduction
Users can log in and see packages, but if they try to do anything it just hangs. Our production is down, so this is considered an emergency.
Environment
Release : 12.5
Component : CA Harvest Software Change Manager
Resolution
We increased the HServer logging level to 5 and reproduced the problem. HServer log files were showing that a UDP process was crashing, most likely causing the problem. We identified which UDP process it was and further analysis revealed that a recent Microsoft patch was interfering with the UDP script. Rolling back the Microsoft patch resolved the problem.