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Harvest is down, I can't tell why

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Article ID: 190568

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Updated On:

Products

CA Harvest Software Change Manager CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

Users can log in and see packages, but if they try to do anything it just hangs. Our production is down, so this is considered an emergency.

Environment

Release : 12.5

Component : CA Harvest Software Change Manager

Resolution

We increased the HServer logging level to 5 and reproduced the problem. HServer log files were showing that a UDP process was crashing, most likely causing the problem. We identified which UDP process it was and further analysis revealed that a recent Microsoft patch was interfering with the UDP script. Rolling back the Microsoft patch resolved the problem.