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Unable to change Idea Start & Finish Dates at same time

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Article ID: 190561

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

In an Idea in Classic Clarity, a user changes the Start Date and Finish Date forward one month.  After saving, either the Start Date or Finish Date reverts back to its original Date. This issue is reproducible from both the Idea list view and Idea properties page.

STEPS TO REPRODUCE:

  1. Create an Idea in Classic Clarity
  2. Set a Start Date as  9/1/2020 and Finish Date 10/31/2020
  3. Add two resources or roles
  4. Go Back to Properties and Change the Start and Finish dates to 10/1/2020 - 11/30/2020
  5. Save

Expected Results: The new dates will be saved
Actual Results: The Start or Finish date will revert back to the original date.  

Note: If you have one or no resources on the Team, the issue does NOT happen.

Environment

Release : 15.4.1 and higher

Component : Clarity Project Management

Cause

DE54986

Resolution

This issue was reviewed and determined it would not be fixed. Users can use one of the workaround options below.

Workarounds:

  • Option 1: Only change & save one date at a time
  • Option 2: Update Ideas in the Modern UX where this issue does not happen