Is there a way of filtering on the analyst userid from the activity log in CA Service Desk Manager in Xtraction instead of their name?
Article ID: 190529
Updated On:
Products
CA Service Desk Manager
CA Service Desk Manager - Xtraction
CA Service Management - Service Desk Manager
Issue/Introduction
There might have a situation where there are more than 1 person with the same name.
Because of this issue, we would like to show the userids instead of the First Name + Last Name when creating a filter/condition because there is more than 1 person with the same name but userids are unique.
Because of this issue, we would like to show the userids instead of the First Name + Last Name when creating a filter/condition because there is more than 1 person with the same name but userids are unique.
Environment
Release : 17.2
Component : XTRACTION FOR CA SERVICE MANAGEMENT
Resolution
A workaround would be to add the userid to the first name or last name to the contact in SDM
The solution for this issue can be achieved by editing the data model.
Editing data models falls outside the scope of support.
See Filename attached to this document: Xtraction Data Model Editor Guide.pdf for further details on how to edit the data model.
The solution for this issue can be achieved by editing the data model.
Editing data models falls outside the scope of support.
See Filename attached to this document: Xtraction Data Model Editor Guide.pdf for further details on how to edit the data model.
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