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Unable to Access MTC-A

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Article ID: 190525

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Updated On:

Products

OPS/MVS Event Management & Automation

Issue/Introduction

We are unable to login to the MTC-A webpage. Sample of logon attempt:

 

2020-05-04 10:28:13.248 [http-nio-8080-exec-7] INFO  c.c.m.c.OpsAuthenticationProvider - authenticate: Received login request for user USERID (###.###.###.###).
2020-05-04 10:28:22.498 [http-nio-8080-exec-9] INFO  c.c.m.c.RulesController - rulesList: Access rejected, initialization not complete (USERID)

Following security rule is in place:

)SEC SUBSYSDSN*
)PROC
return 'ACCEPT'

Environment

Release : 13.5

Component : MAINFRAME TEAM CENTER AUTOMATION

Resolution

This error is corrected in release 14.0    For earlier releases review the conf.yaml file for MTC-A and look for the field dbConnect and dbSourcePath fields under the database section. Delete the contents of those directories and recycle...