Stdlog getting flooded with messages related to pdm_maileater_nxd with error: ?Logon failure: unknown user name or bad password.?. Maileater is not being used, how to inactivate it for sure?

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Article ID: 19051

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Stdlog is full of messages like this:


pdm_maileater_nxd    5960 ERROR      pdm_maileater_nxd.c   8660 POP3 Mail:  
Authentication failed using (Clear) Error (45) Logon failure: unknown user name or bad password.                                                            
                                                                              
pdm_maileater_nxd    5960 ERROR      pdm_maileater_nxd.c   8176 Authentication failed using (Clear) for POP3 Server [XXXX] on Port 110            
                                                                              
pdm_maileater_nxd    5960 ERROR      pdm_maileater_nxd.c   4881 Mailbox 400 
001 ([email protected]@EMAIL_SERVER/Inbox) produced error during Mail Poll.    

Solution:

When pdm_maileater is not in use, it can be inactivated. To accomplish this, please go to Administrator TAB => Email => Mailboxes and inactivate it.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: