How do I verify that the CA SDM Catalyst Connector installation has been completed successfully?

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Article ID: 19047

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following is a procedure to to verify the CA SDM Catalyst Connector installation has been completed successfully.

Solution:

Below are the steps to verify a successful CA SDM Connector installation:

  1. Check for any errors in the Catalyst_SDMConnector_InstallDebug.log file or CatalystInstallDebug.log files.
    Note: These files will be located in the %TEMP% directory.
  2. If either of the log files contain errors, search for a solution on https://support.ca.com or open an issue with CA Technologies Support.
  3. If neither of the log files contain errors, complete the following steps:

    1. Open the CA Catalyst Server Registry UI using the following URL:
      https://<registryserver:port>/registry/carbon/admin/login.jsp


  4. Log in to the CA Catalyst Registry UI and browse to the following directory:
    \topology\physical\<SDM Connector NODE>


  • Check if connector-modules.xml and startup.properties files are present in the directory.

  • If either connector-modules.xml or startup.properties file is missing from the directory, then the CA SDM Connector installation has failed and you should search for a solution on https://support.ca.com or open an issue with CA Technologies Support.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: