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GEL Processes are not sending email notifications

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Article ID: 190425

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

I'm not receiving email notifications that are generated from a GEL script/process

Environment

Release : All Supported Releases

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Cause

This can happen if there is an issue with the process: if it errors or is stuck and the step to initiate an email notification hasn't yet been reached

Resolution

  1. Check to make sure the process is running without any issues including errors/stuck 
  2. See KB: Stuck Processes - Troubleshooting for more details on troubleshooting processes being stuck/process maintenance

Additional Information

Reference KB: Searching for known Clarity Issues using Self Service