Insights "There was an error on the server. Try again or contact site administrators" When running OOTB reports

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When running OOTB (out of the box) reports, the following error appears:

Insights - There was an error on the server. Try again or contact site administrators
Error UID: 2a6dad67-6083-43f4-9d13-1ed475909787

Environment

Release : 17.x

Component : XFLOW INTERFACE FOR SDM

Cause

casm_dm datamart has not been created

Resolution

1. Install datamart using Service Management installation wizard
2. Run the std-load.bat file: 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/administering/administer-insights/aggregate-reports.html