If the value of the NX_LDAP_FILTER_PREFIX setting in the NX.env file includes an accented character (such as î, á etc), then whenever pdm_ldap_import runs, it returns "No Records found to process" even though there are records to be processed.
Component: CA Service Desk
If you have verified that the NX_LDAP_FILTER_PREFIX settings are correct, check the value for an accented character.
For example, the following does not work: @NX_LDAP_FILTER_PREFIX=(&(objectClass=person)(|(memberOf=CN=MYGROUP,OU=EEáM, DC=Unicenter,DC=ServicePlus,DC=ServiceDesk))
If you change OU=EEáM to OU=EEaM and make the identical change to your Active Directory, then the record matching works.
An alternative solution is to convert the NX.env file to UTF-8.