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Timeout value for downloading Access Log by using SyncAPI on Web Security Service(WSS)

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Article ID: 190386

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Access Log may not be collected due to a 500 error when collectiong the log by SyncAPI.

Environment

Web Security Service(WSS)

Cause

There is a case that Timeout is set for log reception, so please set the Timeout value to over 15 minutes(example:915 sec) and try again.

If you still fails, please contact Technical Support.Support information is located at: https://support.broadcom.com/security.

Resolution

[Command Sample]
wget -T915 --no-check-certificate --server-response '--header=X-APIUsername: API Username' '--header=X-APIPassword: API Password' -o log.txt -O logs.zip 'https://portal.threatpulse.com/reportpod/logs/sync?startDate=XXXXXXXXXXXXX&endDate=0&token=none'