Clarity: We can see some HTML directly when we uncheck 'Use Gzip HTML Encoding' on Administration, General Settings, System Options

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Article ID: 19038

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

We can see some html directly like <button type="button" onClick="closeWindow();" on some places.
Why do we see this type of message ? Do you have any way to show correctly this ?

Steps to Reproduce:

  1. Cerate a OBS which defines units with 5 Levels and define Project for Associated Objects
  2. Define Units on OBS as follows
    Level 1: 事業形態
    Level 2: 事業部
    Level 3: 事業部(グﾙープ)
    Level 4: 事業部(チーム)
    Level 5: 事業部(ユニット)

  3. Go to Administration, General Settings, System Options, 'Use GZip HTML Encoding' is checked
  4. When I open a project and select the OBS which created on Step1, I can see the OBS correctly in Level 5
  5. When I uncheck the option 'Use GZip HTML Encoding' and open a project and select the OBS which created on Step1, I can see some HTML in some Level.

Expected Result: To see the OBS Units correctly at all levels.
Actual Result: Some OBS Units are shown with HTML tags at some levels.

Solution:

Any environment using multi-byte characters (non-English languages) must have the option 'Use GZip HTML Encoding' enabled or 'checked'.

STATUS / RESOLUTION:
Resolved in Clarity 13.2 Generic Patch. Reference TEC599354.
Resolved in Clarity 13.3

Keywords: CLARITYKB, CLRT-74029, CLRT-72149, clarity13resolved, configuration.

Environment

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component:
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