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Workpoint exception creating/updating a workflow

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Article ID: 190355

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Updated On:

Products

CA Identity Manager CA Identity Suite

Issue/Introduction

When trying to save or amend a workflow process, CA Identity Manager (IM) workpoint designer its failing with the following

-------------------------------
Exception returned from the HTTPPostMessage send.
Error code = 1
Error message = ProcessUpdatePvt.save() returned java.sql.SQLException. Error message = A duplicate key violation has occurred
-------------------------------

Note:
Running idCheck does not show any issue to fix. 

Environment

Release : 14.2\ 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

After making configuration changes to the "workpoint-client.properties" file you MUST Restart IM on the virtual appliance (vAPP) (use the "Restart_IM" command) after making configuration changes.

Additional Information

For more information on configuring the CA-IM Workpoint Designer for use with the CA Identity Suite Virtual Appliance, please refer to the following knowledge base articles:

https://knowledge.broadcom.com/external/article?articleId=190352

https://knowledge.broadcom.com/external/article?articleId=138328