How to disable the HTTP OPTIONS a TRACE methods for Service Desk
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Article ID: 190326
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Updated On:
Products
CA Service Desk Manager
Issue/Introduction
Is it possible to disable the HTTP OPTIONS a TRACE methods for Service Desk
Environment
Release : 17.1 or higher
Component : SERVICE DESK MANAGER
Resolution
The OPTIONS method cannot be disabled as it is used by the Service Desk while loading attachments to the application, the TRACE method can be disabled, so you can follow the steps decribed bellow:
1) Please make a backup copy of web.xml ( it is under nxroot\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF folder out side of the SD installation folder 2) Edit the web.xml via notepad++ , add the following lines: