AutoComplete Attribute Not Disabled for Password in Form Based Authentication

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to prevent the "AutoComplete" for username/password in the login form when using form based authentication?

Environment

CA Service Desk Manager 17.2 and higher

Resolution

For CA Service Desk, the flag autocomplete=off is already set at the form level in the login page for versions 17.2, 17.3 and 17.4.

This means that autocomplete should not be available for the username and password fields.

However, by design, many web browsers will not honour this setting and will still prompt for saving the credentials.

Since this occurs at the web browser level, from the CA Service Desk Manager perspective there are no additional settings that need to be taken care of, instead the restriction needs to be done at web browser level.