fatal error with Oracle DB when running pdm_configure
Article ID: 190313
CA Service Management - Service Desk ManagerCA Service Desk Manager
How to address a fatal error with pdm_configure in 17.3 release when using Oracle database?
Configure.log shows an error like below:
05/06 16:07:15.011 INFO GeneralPage.java 623 ## Current server configuration type is : primary 05/06 16:07:31.961 ERROR ConfigUIUtils.java 872 ERROR - NOT A FILE! D:\PROGRA~1\CA\SERVIC~1\java\lib\ojdbc14.jar 05/06 16:07:32.956 INFO ? ? Process D:\app\client\product\12.2.0\client_1\bin\sqlplus completed with exit code 1
Release : 17.3 or higher
64bit Oracle client module is needed for 17.3. Key concerns are the highlighted entries in the above configure.log excerpt.
Install Oracle 64 bit client (Administrator Client is preferred) and use that location for the Oracle Home Path value in the pdm_configure screen