fatal error with Oracle DB when running pdm_configure

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

How to address a fatal error with pdm_configure in 17.3 release when using Oracle database?

 

 

Configure.log shows an error like below:

05/06 16:07:15.011 INFO  GeneralPage.java       623 ## Current server configuration type is : primary
05/06 16:07:31.961 ERROR ConfigUIUtils.java     872 ERROR - NOT A FILE! D:\PROGRA~1\CA\SERVIC~1\java\lib\ojdbc14.jar
05/06 16:07:32.956 INFO  ?                        ? Process D:\app\client\product\12.2.0\client_1\bin\sqlplus completed with exit code 1

Environment

Release : 17.3 or higher

Cause

64bit Oracle client module is needed for 17.3.  Key concerns are the highlighted entries in the above configure.log excerpt.

Resolution

Install Oracle 64 bit client (Administrator Client is preferred) and use that location for the Oracle Home Path value in the pdm_configure screen