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User not listed who put the server in maintenance mode

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Article ID: 190293

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

It has been noticed that some devices in maintenance do not have a user in the event, just listed a a dot "."

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

This happens when an ESX Host is placed into maintenance mode.
The children VM models will also be placed into maintenance mode at the same time.
The user data from the parent model is not passed down to the child model and thus will not have a user populated.

This is functioning as designed.