Rally: CA Service Management and Rally (CA Agile Central) Integration
Article ID: 190290
CA Service Management - Service Desk ManagerCA Service Desk ManagerCA Agile Central On Premise (Rally)
Is it possible to integrate CA Service Management and CA Agile Central (Rally)?
Release : 17.3
Component : SERVICE DESK MANAGER
There is no out of the box integration between CA Service Desk Manager (SDM)/Service Management and Rally (Agile Central) available.
Based on the experience of the Services team, this is possible by using PAM (Process Automation Manager) as an orchestrator to connect to the Rally and SDM Web Services to develop an integration between the applications.
Here is information about Web Services of the mentioned applications: