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UIM netapp netapp_ontap probes How to verify the version of OnTap the device is running

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Article ID: 190288

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

It may come up that the probe seems to be worked correctly and yet failing to identify device inventory items and collect metrics. 

When this happens the best first step is to verify the version of OnTap the device is running to ensure the correct probe is used, netapp or netapp_ontap. 

Environment

Release : UIM *.x, 9.x, 20.x

Component : NETAPP & NETAPP_ONTAP

Cause

There was a change in the OnTap OS from snmp to API starting with 8.2x.
netapp uses snmp
netapp_ontap uses API

Resolution

Set the probe for log level 5 
deactivate
activate 
search the log for 'NetApp Release' 

Additional Information

netapp log sample:
May  6 11:05:28:614 netapp: (SNMPasync) 'X.X.X.X:161' OID: .1.3.6.1.2.1.1.1.0, value="NetApp Release 8.2.4P4 7-Mode: Thu Jun 23 14:51:17 PDT 2016", variable=NetApp Release 8.2.4P4 7-Mode: Thu Jun 23 14:51:17 PDT 2016

netapp_ontap log sampe:
Dec 20 15:20:31:523 [Data Collector - netapp_name, netapp_ontap] NetApp server version is .. NetApp Release 9.5P7: Tue Aug 06 00:37:41 UTC 2019