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Two views show different data for the same timeframe for the same item in CAPM

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Article ID: 190284

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Two views show different data for the same timeframe for the same item in CA Performance Management (CAPM)

One view is for Utilization - Average, one is for Utilization - Maximum, but both views are configured to use and are displaying 5-minute samples

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Cause

One chart is Utilization and one is Utilization Maximum.

Even though the views are configured for 5-minute data, if the components are polling at a 1-minute rate:

Average will be displaying the average of the 1-minute polls across the 5 minutes.

Maximum will display the maximum of the minute samples taken during that 5-minute poll.

Resolution

This is working as designed.


To verify the poll rate of the impacted components on the device:

Administration->Monitored Items Management
->Search for and select the device
-->Click the Polled Metric Families tab
--->Click the *row* that contains the related Metric Family (anywhere in the whitespace on that row)

At the bottom, you should see the related components and their poll rate.