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404 Error When Trying to Manage a Discovered Account

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Article ID: 190240

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

After running a credential discovery and trying to search for another account to manage the password for a discovered account, a 404 error occurs.


How to Reproduce the Error:
1- Go to Credentials >  Discovery, then click Scan Profile History. 
2- Double-click the desired scan profile (in your case there is only one).
3- Double-click a scan that has accounts discovered.
4- Select an account and click MANAGE.
5- Select "Use the following account to change the password" and search for an account. Get the 404 error.

Environment

The issue was seen on both 3.2.5 and 3.2.7 PAM. When tested on 3.3.1 and 3.3.2 PAM, the issue did not exist.

Resolution

When managing a discovered account by using the Discovered Accounts tab instead of the Scan Profile History, searching for the account is successful.

Additional Information

Use Account Discovery to Add Target Accounts:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-3-2/implementing/protect-privileged-account-credentials/add-target-accounts-to-target-applications/use-account-discovery-to-add-target-accounts.html

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