There are scenarios where we have the SSA binaries installed and configured but the service is not registered or goes missing due to some maintenance activity on Operating system.
Windows 2008 WCC 11.3.5 EEM r12
The WCC server connection failed. It was observed that the CA connection broker service was missing in windows services.
The service name of the CA connection broker service is CA-SAM-Pmux
Go to windows command prompt and type the following
sc query CA-SAM-Pmux
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
This shows that the service does not exist
To register the service again do the following
Once it is installed you should see the following for service query
sc query CA-SAM-Pmux SERVICE_NAME : CA-SAM-Pmux TYPE : 10 WIN32_OWN_PROCESS STATE : 3 STOP_PENDING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x2 WAIT_HINT : 0xafc8
Release: ATSYHA99000-11.3.5-Workload Automation AE-High Availability Option