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Service Desk Manager (SDM) Administration Tab displays options in multiple languages

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Article ID: 190200

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

The Service Desk Manager (SDM) Administration Tab displays options in multiple languages (i.e. French and English).

Environment

Service Desk Manager (SDM) 17.x
All Supported Operating Systems

Resolution

A non-English DAT file from the NX_ROOT\data directory got loaded somehow during the SDM install/upgrade.  At this time, we are unable to determine a definitive root cause.

Please open a Support Case (https://support.broadcom.com) for assistance in determining which DAT file needs to be reloaded to rectify the issue.

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