Transactions stuck as Invalid with Missing or Invalid Charge code - turn out to be old Charge Codes

Products

• Clarity PPM SaaS

Issue/Introduction

We have added the Charge Code correctly at Project Level and Task level. The Charge Code is not added as field to Timesheets so the users do not set it up.

We noticed transactions were Rejected due to "Missing or Invalid Charge code".  Why was this?

Environment

Release : All Supported Clarity releases

Component : CA PPM SAAS FINANCIAL MANAGEMENT

Resolution

1. Go to one of those transactions and identify the timesheet that it came from.
2. Open the timesheet - click Configure and add the Charge Code field.
3. Note the Charge code there.
4. Now go to Administration - Charge Codes and see if the code is Open for Time Entry

Most likely the charge code was set on project/task level before the timesheet was posted. Then even if the charge code was changed, it was already recorded.

You can also try to Open and Populate a new timesheet for this resource and same project and task, with the Charge Code field in the Timesheet. You will then see which Charge code is added by default.

 

 

Additional Information

Also check https://knowledge.broadcom.com/external/article?articleId=26269