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Rally sync error: "API-1019" post upgrade to 15.7.1 for some projects

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Article ID: 190169

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

The below error is showing in the job logs for a few projects and the project does not sync:

There was a problem syncing tasks for the CA PPM project:<Project Name> 500api.internalError API-1019 : Could not process the request due to internal error.

Environment

Release : 15.7.1, 15.8, 15.8.1

Component : CLARITY RALLY INTEGRATION

Cause

This issue happens when the milestone limit exceeds a certain amount, and no further milestones are able to be synced from Rally to Clarity.

Resolution

This issue DE55120 is fixed in 15.9 and also patched in 15.7.1.3 and 15.8.1.1

Workaround: None