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Is it possible to use HTML code in the Service Desk Survey message body?

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Article ID: 190118

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to use HTML code in the Service Desk Survey message body?

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

The "Survey message body", does not support HTML code at all, as it is not part of a notification template, you may want to require this as an enahncement request using the community site under ideas.