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PTFs in Netmaster APPLY CHECK fail with GIM65802E and status of NOGO

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Article ID: 190055

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Updated On:

Products

CMDB for z/OS NetSpy Network Performance NetMaster Network Automation NetMaster Network Management for SNA NetMaster Network Management for TCP/IP NetMaster File Transfer Management SOLVE SOLVE:FTS

Issue/Introduction

These PTFs fail the APPLY but I don't see a problem  (i.e. no related SYSMOD's with errors).  The PTF's in question are :
    SO08509, SO08509, SO09499, SO10550, SO10551, SO11850, SO12284.  

APPLY CHECK shows this error for a few PTFs
GIM65802E ** MODULE NM000DM0 IS NEEDED TO BUILD THE FOLLOWING LOAD MODULES FOR SYSMOD SO10550 BUT IS NOT FOUND. THE      
             MODULE IS NOT IN DISTRIBUTION ZONE CAID81, AND SYSMOD RO96379 WHICH LAST REPLACED THE MODULE IS NOT IN THE  
             SMPPTS.                     
GIM65905I    - LOAD MODULE NM170.             
GIM22601I    APPLY CHECK PROCESSING FAILED FOR SYSMOD SO10550.  

And the status of the PTFs is
SO10550  NOGO      PTF       CC2D810  IFREQ    SO10551                     
                                      PRE      RO96380   SO00329   SO04419 
                                      CAUSER   SO10550                     


Other PTFs are failing as a result of this error.

Environment

Release : 12.2

Component : CA NetMaster Suite of products

Resolution

The GIM65802E means that SMP/E could not find the modules needed to build the specified load module.  During load module build processing, SMP/E searches the distribution zone for the needed modules and the SMPPTS for any indicated RMID (replacement) modules.

The initial install of CA NetMaster is not complete until the ACCEPT is performed to populate the distribution zone and libraries. To address the error ensure that the ACCEPT of the CA NetMaster FMIDs completed successfully. If not accepted, run the ACCEPT  job I07ACSMP in the generated hlq.INSTALL.JCL library.

The ACCEPT processing populates the distribution zone and distribution libraries.

Additional Information

This also applies to all related SOLVE products.